terms and conditions of services

Welcome to Ojalá Spanish Academy. By browsing and using this website, you signify your agreement to comply with and be bound by the following terms and conditions of use which govern Ojalá Spanish Academy’s relationship with you as related to this service. Please do not use our services if you disagree with any part of these terms and conditions.

1. OUR SERVICES

1.1 Ojalá Spanish Academy offers language teaching services online, which is both convenient for the tutor and the client.

2. OUR OBLIGATIONS AND RIGHTS

2.1 Once the client has pre-paid for any lessons, Ojalá Spanish Academy is committed to providing the contracted service.

2.2 Ojalá Spanish Academy reserves the right to accept, limit or decline request for the services offered.

3. RIGTHS OF THE CLIENT/STUDENT

3.1 The student has the right to propose when the lessons might take place, although this agreement must involve a consensus with the tutor.

3.2 The student can choose the pedagogical model which best suits their interest and has total freedom to select or structure the academic content of their lessons.

3.3 The student has the right to cancel or reschedule any 1:1 lesson, within the conditions of clause 9.

4. ONLINE GROUP LESSONS CLARIFIED

4.1 A minimum of 2 students is required for each Group lessons to take place. Usually, the minimum class size is 2 and the maximum is 4.

4.2 Ojalá Spanish Academy cannot guarantee Group lessons that fail to meet the minimum student number will run.

4.3 Ojalá Spanish Academy reserves the right to cancel any Group lesson. In the event of having enrolled in a cancelled lesson, students will be notified and could choose between being fully refunded or have a free lesson the following month. 

4.4 In the event of a student not attending a lesson, this cannot be made up at another time.

4.5 Group lessons will never be held on a bank holiday. If this happens, the lesson will not be charged in your bill.

5. 1:1 LESSONS AND PERSONALISED LESSONS CLARIFIED

5.1 The time and date of the lessons should be agreed upon mutually, and these should be worked out within the following time frames: from Monday to Friday between 8am and 9pm.

6. INSTRUCTIONAL MATERIALS EMPLOYED

6.1 The tutor may send you materials for each lesson. No further study materials are required to be purchased. Although additional resources may be recommended, its purchase is entirely the clients’ own decision, and at their own risk.

7. PRICES

7.1 For current prices please refer to this website or contact us at

info@ojala-spanishacademy.co.uk 

7.2 Prices may be modified without prior warning; however, this modification will never be applied to lessons already purchased.

8. GENERAL CONDITIONS AND WAYS OF PAYMENT

8.1 The payment of your lessons should be carried out at least 24 hours in advance through the PayPal payment platform or by bank transfer (Bank details will be provided in the pro-firms invoice).

8.2 No cash or cheque payments are allowed unless agreed in writing with Ojalá Spanish Academy.

8.3 No lesson is confirmed until payment has been received.

8.4 Ojalá Spanish Academy cannot take responsibility, nor will take the necessary actions to solve any problem or mistake in the bank transfer the client may have or made.

8.5 Likewise, in the event that the customer has any problem with the payment or misuse of data by the PayPal payment platform, Ojalá Spanish Academy will not be responsible.

8.6 Once payment has been made, and service has been acquired, Ojalá Spanish Academy cannot give any Kind of refund (total or partial).

The online booking and payment process consist of the following steps:

1) Gather information: the client chooses the type of lessons offered at 

 www.ojala-spanishacademy.co.uk​
 

2) Complete pre-registration: a contract form will be sent to you, where should be indicated the type of Spanish lesson preferred and time availability. When the client enquired about lessons, they are encouraged to have a free, 30 minutes, optional assessment lesson so that both the student and the tutor know each other face to face and talk about potential lessons. 

3) Pro-firms Proposal: Once the pro-firms proposal has been received by the client, he or she can accept it and make the corresponding payment for the submitted proposal, according to the payment method indicated therein.

4) Email Confirmation: the client will receive an email confirming that the payment has been made, in addition to the necessary information for his or her following lessons. 

9. RESCHEDULING OR CANCELLING

9.1 Notice of cancellation or rescheduling of a scheduled lesson for any reason must be given by email to the tutor more than 24 hours prior to the lesson. We cannot accept cancellations by phone.

9.2 Whether the student fails to turn up, or the lesson is rescheduled or cancelled with less than 24 hours’ notice, the usual lesson fee will be billed to the client.

9.3 In the event of a student arriving late, the tutor is in his right to choose whether they want to work beyond the scheduled end time or not.

9.4 Should the tutor not be available for a scheduled lesson, an alternative lesson time will be offer to the client.

9.5 Should the tutor not be available to attend any lesson, either an alternative lesson time will be offered, or a refund of that lesson will be given.

10. HOLIDAYS AND BANK HOLIDAYS EXPLAINED

10.1 Lesson shall not be offered on bank holidays unless mutual writing announced is made between the client and the tutor.

10.2 Any holidays taken by the tutor will be announced in advance

11. MINORS AND OTHER VULNERABLE INDIVIDUALS

11.1 Ojalá Spanish Academy only supplies tutors with recent and satisfactory DBS checks.

11.2 In case of students under the age of 18 years, a responsible adult (apart from the tutor) should be present at all times during which the lessons are taking place. Parents/guardians may choose to leave their child alone with the tutor during lessons. However, this is on their own free choice and at their own risk.

11.3 The tutor is not responsible for the safety, welfare, wellbeing and care of minors, or for the protection of any person's property. 

12. PHOTOGRAHPS AND FILMING

12.1 Ojalá Spanish Academy frequently takes photographs of its students to share learning experience and activities. These images may appear in our academy’s prospectus, printed publication, website, or social media. If students do not want their photographs or film used in promotional material or on social media, please, notify to the tutor. Ojalá Spanish Academy cannot accept responsibility for other students sharing images on social media.